Ineffective meetings are the bane of most organisations. They create frustration and stress, they waste people’s time, and they undermine potential. But what causes meetings to be ineffective? A large factor is clearly the way that meetings are designed and led, but that only represents one-third of the issue. A […]

Does your culture reward ineffective meetings?

Organisations thrive on relationships. Relationships are the purpose behind organising in the first place. The very existence of organisations is a recognition of the economy and power of people working together in effective relationships; and the competitive edge of organisations is delivered through relationships: innovation, quality, efficiency, speed all depend […]

Re-awakening the spiritual dimension in organisations

Tracking Communication
Do you seek sharper meetings, smarter email, better customer service, self-improving internal systems? Have you calculated how much time and productivity you lose through these things? It is a lot. But a big part of the problem is that most organisations can only guess at the figure. They have no […]

Inspirometer enables smarter communication

When we first developed the Inspirometer, and shared the idea of capturing feedback from others about our work and how it impacts them, the initial reaction surprised us. We expected a response of ‘Wow, that’s great, how do I get one?’ – and indeed that is what we got from […]

The Dangers of Confusing Feedback with Criticism

The power of Inspirometers lie in their ability to conduct feedback directly to an individual in real-time. They do this through a series of Tag codes – the random eight characters in the middle of a Tag URL which uniquely and specifically identifies the Tag and its owner within the Inspirometer […]

Using Inspirometers in a CRM system

The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?

The value-add that a ‘customer’ receives from an interaction impacts them through a number of factors, both tangible and intangible: The utility of the result The ease with which they can understand it Their confidence that it is correct/accurate Their confidence in the process which generated it How comprehensively their […]

Why do Inspirometers use emoticons?

Inspirometer dials report a % value below the dial, and this is sometimes a cause of confusion and concern for people. So why do we do it, and what does that % value mean? Why do we do it? Over time, each inspirometer will gather a range of responses of […]

Why assign values (%) to the responses received by Inspirometers?

Inspirometers are now being rolled out to 150 support agents in a well known global IT provider following trials in which the tool raised customer feedback levels from a running average of 1.5-2% to 25% in a period of weeks. The simple single click solution is now an integral part […]

Fifteen-fold improvement in customer feedback response rate