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Tanzan and Ekido were once traveling together down a muddy road. A heavy rain was falling. As they came around a bend, they met a lovely girl in a silk kimono and sash, unable to cross at an intersection. “Come on, girl,” said Tanzan at once. Lifting her in his […]

Meeting Power Plays (3) – ‘Believing’ yourself back to success

“It is never too late to be what you might have been.”   George Eliot “Living up to your potential.” Sounds like a good thing – right? Getting better at things means that we will become more influential, effective, sought-after, respected; and this means that we will have greater control […]

I am fine as I am, thanks!!!

When we first developed the Inspirometer, and shared the idea of capturing feedback from others about our work and how it impacts them, the initial reaction surprised us. We expected a response of ‘Wow, that’s great, how do I get one?’ – and indeed that is what we got from […]

The Dangers of Confusing Feedback with Criticism

The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?

Inspirometer dials report a % value below the dial, and this is sometimes a cause of confusion and concern for people. So why do we do it, and what does that % value mean? Why do we do it? Over time, each inspirometer will gather a range of responses of […]

Why assign values (%) to the responses received by Inspirometers?

Inspirometers are now being rolled out to 150 support agents in a well known global IT provider following trials in which the tool raised customer feedback levels from a running average of 1.5-2% to 25% in a period of weeks. The simple single click solution is now an integral part […]

Fifteen-fold improvement in customer feedback response rate

Young businessman acting like a super hero and tearing his shirt
Not all frontiers are geographic Adventure is an exciting concept, but your next great adventure may not require you to step outside the comfort of your own home. It will however require you to step outside the comfort of your established patterns of thinking. Adventure is about crossing boundaries into […]

What would a braver person do?