How to – tips & tricks

Pick a card, any card … and you are immediately engaged! There is something about playing with cards, holding them, moving them about, looking at them, that affects how we think. Maybe it has to do with the fact that we associate cards with games, and that they have a […]

Flagging up what is really important in your meetings

James really should have moved the flipchart. It wasn’t just the projector half-blinding him whenever he looked up from writing on it, or the fact that he had stumbled over it twice – they were simply the obvious clues. The main reason was that it had imprisoned James in an […]

Meeting Power Plays (1) – Making the room your own

The power of Inspirometers lie in their ability to conduct feedback directly to an individual in real-time. They do this through a series of Tag codes – the random eight characters in the middle of a Tag URL which uniquely and specifically identifies the Tag and its owner within the Inspirometer […]

Using Inspirometers in a CRM system

The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?

Inspirometer dials report a % value below the dial, and this is sometimes a cause of confusion and concern for people. So why do we do it, and what does that % value mean? Why do we do it? Over time, each inspirometer will gather a range of responses of […]

Why assign values (%) to the responses received by Inspirometers?

Inspirometers are now being rolled out to 150 support agents in a well known global IT provider following trials in which the tool raised customer feedback levels from a running average of 1.5-2% to 25% in a period of weeks. The simple single click solution is now an integral part […]

Fifteen-fold improvement in customer feedback response rate