tools


SCAMPER_Logo
How do you feel when faced with the ‘opportunity’ to be creative? Everybody has the capacity to be creative, and it can be wonderfully fulfilling when it is done right. But the reality for many people is that, once they have got past listing the obvious issues and bitch-points, their […]

Time to SCAMPER


Tracking Communication
Do you seek sharper meetings, smarter email, better customer service, self-improving internal systems? Have you calculated how much time and productivity you lose through these things? It is a lot. But a big part of the problem is that most organisations can only guess at the figure. They have no […]

Inspirometer enables smarter communication


Question_Mark_Head
The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?



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The value-add that a ‘customer’ receives from an interaction impacts them through a number of factors, both tangible and intangible: The utility of the result The ease with which they can understand it Their confidence that it is correct/accurate Their confidence in the process which generated it How comprehensively their […]

Why do Inspirometers use emoticons?