culture


Supportive_Hands
Ineffective meetings are the bane of most organisations. They create frustration and stress, they waste people’s time, and they undermine potential. But what causes meetings to be ineffective? A large factor is clearly the way that meetings are designed and led, but that only represents one-third of the issue. A […]

Does your culture reward ineffective meetings?


Network_community
Do your engagement programmes bypass your management?   The most important relationship in any organisation is the one between an individual and their boss – or rather, that is the relationship with the greatest potential. But how much of that potential is realised in practice? In many cases, the answer […]

Engagement is a Three-Way Street


Vernier_Caliper
Do you work for an organisation or an enterprise? Chances are that you work for both. Many people use the two words interchangeably because they are almost synonymous with each other. Who could imagine undertaking a sizeable enterprise without some sort of organisation? And yet organisations are not the only […]

Confusing organisation with enterprise



Supportive_Hands
Organisations thrive on relationships. Relationships are the purpose behind organising in the first place. The very existence of organisations is a recognition of the economy and power of people working together in effective relationships; and the competitive edge of organisations is delivered through relationships: innovation, quality, efficiency, speed all depend […]

Re-awakening the spiritual dimension in organisations


Tracking Communication
Do you seek sharper meetings, smarter email, better customer service, self-improving internal systems? Have you calculated how much time and productivity you lose through these things? It is a lot. But a big part of the problem is that most organisations can only guess at the figure. They have no […]

Inspirometer enables smarter communication


Coaching
When we first developed the Inspirometer, and shared the idea of capturing feedback from others about our work and how it impacts them, the initial reaction surprised us. We expected a response of ‘Wow, that’s great, how do I get one?’ – and indeed that is what we got from […]

The Dangers of Confusing Feedback with Criticism



Question_Mark_Head
The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?