Blog


Tracking Communication
Do you seek sharper meetings, smarter email, better customer service, self-improving internal systems? Have you calculated how much time and productivity you lose through these things? It is a lot. But a big part of the problem is that most organisations can only guess at the figure. They have no […]

Inspirometer enables smarter communication


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“It is never too late to be what you might have been.”   George Eliot “Living up to your potential.” Sounds like a good thing – right? Getting better at things means that we will become more influential, effective, sought-after, respected; and this means that we will have greater control […]

I am fine as I am, thanks!!!


Coaching
When we first developed the Inspirometer, and shared the idea of capturing feedback from others about our work and how it impacts them, the initial reaction surprised us. We expected a response of ‘Wow, that’s great, how do I get one?’ – and indeed that is what we got from […]

The Dangers of Confusing Feedback with Criticism



The power of Inspirometers lies in their ability to conduct feedback directly to an individual in real-time. It does this through a series of Tag codes – the random eight characters in the middle of a Tag URL which uniquely and specifically identifies the Tag and its owner within the […]

Using Inspirometers in a CRM system


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The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?


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The value-add that a ‘customer’ receives from an interaction impacts them through a number of factors, both tangible and intangible: The utility of the result The ease with which they can understand it Their confidence that it is correct/accurate Their confidence in the process which generated it How comprehensively their […]

Why do Inspirometers use emoticons?



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Inspirometer dials report a % value below the dial, and this is sometimes a cause of confusion and concern for people. So why do we do it, and what does that % value mean? Why do we do it? Over time, each inspirometer will gather a range of responses of […]

Why assign values (%) to the responses received by Inspirometers?


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Inspirometers are now being rolled out to 150 support agents in a well known global IT provider following trials in which the tool raised customer feedback levels from a running average of 1.5-2% to 25% in a period of weeks. The simple single click solution is now an integral part […]

Fifteen-fold improvement in customer feedback response rate


Young businessman acting like a super hero and tearing his shirt
Not all frontiers are geographic Adventure is an exciting concept, but your next great adventure may not require you to step outside the comfort of your own home. It will however require you to step outside the comfort of your established patterns of thinking. Adventure is about crossing boundaries into […]

What would a braver person do?