Blog


Service-excellence-tool
James really should have moved the flipchart. It wasn’t just the projector half-blinding him whenever he looked up from writing on it, or the fact that he had stumbled over it twice – they were simply the obvious clues. The main reason was that it had imprisoned James in an […]

Meeting Power Plays (1) – Making the room your own


Coaching
Maintaining awareness What is the biggest problem in adopting a new behaviour? For most of us, it is simply remembering that we are trying to change our behaviour. Sometimes, days can go by, and then something will happen (perhaps an outlook reminder of our impending coaching session) and we will […]

Overcoming the biggest obstacle to personal growth


Network_community
Do your engagement programmes bypass your management?   The most important relationship in any organisation is the one between an individual and their boss – or rather, that is the relationship with the greatest potential. But how much of that potential is realised in practice? In many cases, the answer […]

Engagement is a Three-Way Street



Vernier_Caliper
Do you work for an organisation or an enterprise? Chances are that you work for both. Many people use the two words interchangeably because they are almost synonymous with each other. Who could imagine undertaking a sizeable enterprise without some sort of organisation? And yet organisations are not the only […]

Confusing organisation with enterprise


Spontaneous-feedback-tool
Fred Reicheld’s popular Net Promoter (R) Score has been an excellent tool to regain a crucial focus on customer relationships. Its simplicity has garnered top level ‘promotion’ in organisations, and in many cases it has pushed customers to the top of the organisational agenda, to sit alongside profit as a focus […]

Why Advocates are more realistic than Promoters


SCAMPER_Logo
How do you feel when faced with the ‘opportunity’ to be creative? Everybody has the capacity to be creative, and it can be wonderfully fulfilling when it is done right. But the reality for many people is that, once they have got past listing the obvious issues and bitch-points, their […]

Time to SCAMPER



Supportive_Hands
Organisations thrive on relationships. Relationships are the purpose behind organising in the first place. The very existence of organisations is a recognition of the economy and power of people working together in effective relationships; and the competitive edge of organisations is delivered through relationships: innovation, quality, efficiency, speed all depend […]

Re-awakening the spiritual dimension in organisations


Tracking Communication
Do you seek sharper meetings, smarter email, better customer service, self-improving internal systems? Have you calculated how much time and productivity you lose through these things? It is a lot. But a big part of the problem is that most organisations can only guess at the figure. They have no […]

Inspirometer enables smarter communication


Question_Mark_Head
“It is never too late to be what you might have been.”   George Eliot “Living up to your potential.” Sounds like a good thing – right? Getting better at things means that we will become more influential, effective, sought-after, respected; and this means that we will have greater control […]

I am fine as I am, thanks!!!



Coaching
When we first developed the Inspirometer, and shared the idea of capturing feedback from others about our work and how it impacts them, the initial reaction surprised us. We expected a response of ‘Wow, that’s great, how do I get one?’ – and indeed that is what we got from […]

The Dangers of Confusing Feedback with Criticism


The power of Inspirometers lies in their ability to conduct feedback directly to an individual in real-time. It does this through a series of Tag codes – the random eight characters in the middle of a Tag URL which uniquely and specifically identifies the Tag and its owner within the […]

Using Inspirometers in a CRM system


Question_Mark_Head
The Inspirometer measures one thing – the satisfaction of your customers (internal and external) over time. We have occasionally been asked whether people can remove data from their Inspirometer where the customer has clearly ‘got it wrong’, and we have spent some considerable time pondering this question. On the pros side, it enables […]

Deleting data – is it a good idea?