Culture


Customer-survey-tool
Response rates measure the proportion of people who respond as a percentage of the population who had an opportunity to respond. In respect of surveys and polls, we are concerned with what proportion of people who encounter a survey actually provide a response. There is no universal standard for this. […]

How to maximise customer feedback? . | . What are ...


Supportive_Hands
Ineffective meetings are the bane of most organisations. They create frustration and stress, they waste people’s time, and they undermine potential. But what causes meetings to be ineffective? A large factor is clearly the way that meetings are designed and led, but that only represents one-third of the issue. A […]

Does your culture reward ineffective meetings?


Network_community
Do your engagement programmes bypass your management?   The most important relationship in any organisation is the one between an individual and their boss – or rather, that is the relationship with the greatest potential. But how much of that potential is realised in practice? In many cases, the answer […]

Engagement is a Three-Way Street



Supportive_Hands
Organisations thrive on relationships. Relationships are the purpose behind organising in the first place. The very existence of organisations is a recognition of the economy and power of people working together in effective relationships; and the competitive edge of organisations is delivered through relationships: innovation, quality, efficiency, speed all depend […]

Re-awakening the spiritual dimension in organisations


Coaching
When we first developed the Inspirometer, and shared the idea of capturing feedback from others about our work and how it impacts them, the initial reaction surprised us. We expected a response of ‘Wow, that’s great, how do I get one?’ – and indeed that is what we got from […]

The Dangers of Confusing Feedback with Criticism