Response rates measure the proportion of people who respond as a percentage of the population who had an opportunity to respond. In respect of surveys and polls, we are concerned with what proportion of people who encounter a survey actually provide a response. There is no universal standard for this. […]

How to maximise customer feedback? . | . What are ...

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Tanzan and Ekido were once traveling together down a muddy road. A heavy rain was falling. As they came around a bend, they met a lovely girl in a silk kimono and sash, unable to cross at an intersection. “Come on, girl,” said Tanzan at once. Lifting her in his […]

Meeting Power Plays (3) – ‘Believing’ yourself back to success

Tracking Communication
Do you seek sharper meetings, smarter email, better customer service, self-improving internal systems? Have you calculated how much time and productivity you lose through these things? It is a lot. But a big part of the problem is that most organisations can only guess at the figure. They have no […]

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